The Ultimate Guide To OKC Non-Emergency Numbers: 7 Essential Contacts You Must Know (Updated 2025)

Knowing the correct non-emergency number in Oklahoma City is crucial for every resident. In a moment of stress or confusion, the last thing you want to do is clog up the 911 emergency system with a non-urgent request, which can delay help for someone in a life-or-death situation. As of late 2024 and heading into 2025, the City of Oklahoma City (OKC) maintains a clear distinction between emergency services and the various non-emergency reporting lines, ensuring that your issue—whether it's a past crime, a barking dog, or a pothole—is routed efficiently to the right department.

The single most common search is for the OKC Police non-emergency line, but the truth is that "the" non-emergency number is actually a collection of essential contacts, each serving a specific purpose. This comprehensive guide breaks down the seven most important non-emergency phone numbers, detailing exactly when and why you should use each one.

The Official OKC Non-Emergency Police and Citizen Service Contacts

The core of non-emergency reporting in Oklahoma City is split between law enforcement matters and general city services. Understanding this split is the key to getting your issue resolved quickly.

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1. OKC Police Non-Emergency Line: Reporting a Crime (405) 231-2121

This is the number most people are looking for when they search for the "OKC non-emergency number." It directly connects you to the Oklahoma City Police Department (OKCPD) to report incidents that are not in progress and do not pose an immediate threat to life or property.

• When to Call:
  • Reporting a burglary or theft that happened hours ago.
  • Reporting suspicious, non-life-threatening activity.
  • Filing a police report for a non-injury accident after the fact.
  • Asking a general police-related question.
• Crucial Note: If a crime is actively being committed, or if someone is in danger, you must call 911 immediately.

2. OKC Action Center: General City Services & Code Violations (405) 297-2535

For issues related to the maintenance and quality of life within your neighborhood, the OKC Action Center is your primary contact. They handle a vast array of non-police municipal concerns and act as a central hub for reporting to various city departments.

• When to Call:
  • Reporting code violations (e.g., high weeds, illegal outside storage, junked or abandoned vehicles).
  • Reporting a pothole or street maintenance issue.
  • Reporting a malfunctioning traffic light (non-emergency).
  • General inquiries about city services or programs.
• Alternative Reporting: You can also submit non-emergency issues online via the official OKC Action Center website or by texting (405) 252-1053.

3. OKC Animal Welfare: Animal-Related Issues (405) 297-3100

Oklahoma City Animal Welfare (OKCAW) is responsible for animal control and enforcing city animal ordinances. This number is for non-emergency situations involving pets or wildlife.

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• When to Call:
  • Reporting a stray, lost, or found pet.
  • Reporting a non-aggressive, loose dog or cat.
  • Reporting a barking dog or other nuisance animal.
  • Reporting suspected animal neglect or abuse (non-immediate danger).

Essential Non-Emergency Contacts for Utilities and Infrastructure

Beyond police and municipal services, residents often need to report issues with critical infrastructure. These contacts are vital for maintaining public safety and convenience, but they are separate from the main city lines.

4. OG&E Power Outages: Electric Service Reporting (405) 272-9595

Oklahoma Gas & Electric (OG&E) is the primary electricity provider for the Oklahoma City area. Their dedicated line is for reporting power outages and downed power lines (unless the downed line poses an immediate fire or electrocution hazard, in which case 911 should be called first).

• When to Call:
  • Your power is out (check the OG&E outage map first).
  • Reporting a malfunctioning street light.
  • Reporting a damaged utility pole.

5. Oklahoma Natural Gas (ONG) Leaks and Emergencies (800) 664-5463

If you suspect a natural gas leak, this number should be treated with the same urgency as an emergency. While it is the "non-emergency" contact for general ONG service, any suspected leak (indicated by a rotten egg smell, hissing sound, or visible dirt blowing) requires immediate attention. Evacuate the area and call this number from a safe distance.

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6. OKC Water and Sewer Emergencies (405) 297-3334

This dedicated hotline is managed by the OKC Utilities Department for urgent issues related to the city's water and sewer infrastructure. While not a police or fire emergency, these issues can cause significant property damage and public health hazards.

• When to Call:
  • A major water main break in the street.
  • A significant sewer backup or overflow.
  • A fire hydrant that has been struck or is leaking heavily.

Understanding the Crucial Difference: Non-Emergency vs. 911

The biggest challenge for residents is deciding whether to dial the 3-digit emergency number (911) or a 10-digit non-emergency line. Misusing 911 can delay response times for true emergencies like heart attacks, fires, or violent crimes in progress.

When to ALWAYS Call 911 (Emergency)

Call 911 when you need an immediate response from Police, Fire, or EMS (Emergency Medical Services). This includes any situation where:

• Life or Limb is in Danger: Someone is injured, seriously ill, or unconscious.
• A Crime is in Progress: You witness a fight, a break-in, a shooting, or a serious traffic accident.
• Fire or Smoke: You see flames, smell smoke, or hear a fire alarm in a commercial building.
• Immediate Threat: You see a drunk driver, or a dangerous situation like an active gas leak or a large, fast-moving flood.

When to Use a Non-Emergency Number (Non-Urgent)

Use the appropriate non-emergency number when the situation is important but does not require an immediate, lights-and-sirens response. This is for reporting, information gathering, or administrative requests.

• Police: Crime that happened hours ago; suspicious activity where no one is in immediate danger.
• Action Center: Potholes, high weeds, abandoned furniture, street sign damage.
• Utilities: Checking the status of an outage; reporting a minor water leak on your property line.

7. Oklahoma County Sheriff's Office (405) 713-1000

While the OKCPD handles city limits, the Oklahoma County Sheriff's Office (OKCSO) is responsible for law enforcement in the unincorporated areas of Oklahoma County. If you are unsure whether your location is inside or outside city limits, or if you need to contact the Sheriff's Office specifically, this is the number to use.

Summary of Key OKC Non-Emergency Phone Numbers

Keep this list handy in a visible location. Having the right number at the right time is the best way to be a responsible and effective citizen in Oklahoma City.