The Official ERC Number For Dollar General: 5 Essential Reasons You Need To Call (Updated 2025)

As of December 17, 2025, the official ERC Number for Dollar General’s Employee Response Center (ERC) is 1-888-237-4114. This contact line is the primary resource for current and former employees seeking critical information related to Human Resources (HR), payroll, W-2 forms, and internal company policies. It is essential to understand that this internal ERC is distinct from the federal Employee Retention Credit (also known as the ERTC), a common source of confusion for many former retail workers. This article clarifies the specific functions of the Dollar General ERC number and provides a detailed guide for former employees who are actually searching for information on the federal Employee Retention Credit—a topic that requires specific documentation, often obtainable through this very contact number. Whether you need W-2s for tax filing or have a general HR inquiry, the 1-888-237-4114 number is your first and most critical point of contact for all internal Dollar General employment matters.

The Definitive Dollar General ERC Phone Number and Its Core Functions

The Employee Response Center (ERC) serves as Dollar General’s centralized hub for all employee-related support and inquiries. It functions as an internal HR and support hotline, designed to streamline communication and resolve issues across the company’s vast network of stores. The official contact number for the Dollar General Employee Response Center (ERC) is: 1-888-237-4114 When you call this number, you will typically be presented with various options to direct your inquiry to the appropriate department. It is crucial to be prepared with your employee ID number or relevant personal information to expedite the process.

5 Critical Reasons to Contact the Dollar General ERC

The ERC handles a wide range of sensitive and time-sensitive issues. For current and former employees, here are the five most common and essential reasons to utilize this contact number:

1. W-2 and Payroll Information: This is arguably the most frequent reason for former employees to call. If you have left the company and need to retrieve your W-2 form for tax filing, the ERC is the department that can assist with digital access or mailing a copy.
2. Human Resources (HR) Inquiries: For questions regarding benefits, paid time off (PTO) balances, company policies, or general employment status verification.
3. Reporting Workplace Issues: The ERC serves as a point of contact for reporting harassment, discrimination, or retaliation, connecting you to the appropriate Human Resources or Employment Practice & Dispute Resolution channels.
4. Store Supply Center Issues: For store managers or current employees, the ERC can be contacted for problems related to store facilities maintenance or supply center issues.
5. Accessing Employment Records: If you need to access or update personal information in your employment file, such as a change of address or contact details, the ERC facilitates this process.

Clarifying the Confusion: DG ERC vs. The Federal Employee Retention Credit (ERTC)

The search query "ERC number for Dollar General" often stems from confusion between the company’s internal Employee Response Center and the federal Employee Retention Credit (ERTC), a refundable tax credit introduced during the COVID-19 pandemic.

Dollar General’s Role in the Federal ERC

The Employee Retention Credit (ERTC) is a tax credit for employers, not a direct cash benefit for individual employees. However, many former employees of large essential retailers like Dollar General are being targeted by third-party "ERC mills" who promise a large refund if the employee provides their old W-2s. * Employer Eligibility: As an essential retailer, Dollar General likely remained operational during the pandemic. For a company like DG to qualify for the ERTC, it would typically need to demonstrate a significant decline in gross receipts or have been fully or partially suspended due to a government order limiting commerce, travel, or group meetings. * Employee Impact: Individual employees cannot directly "claim" the ERC. The credit is claimed by the employer (Dollar General) against their payroll taxes. Any benefit to the employee would have been processed through the company's payroll during the qualifying period (2020 and 2021).

How to Pursue an ERTC Claim as a Former DG Employee

If you are a former Dollar General employee being advised to pursue an ERTC claim, your first step is to gather the necessary documentation. 1. Obtain Your W-2s: You will need your W-2 forms for the 2020 and 2021 tax years. If you do not have them, you must call the Dollar General ERC at 1-888-237-4114 to request copies. The W-2 shows your qualified wages, which are necessary for any tax professional to assess a potential claim. 2. Consult a Qualified Tax Professional: Do not rely on unsolicited calls or emails promising large refunds. The IRS has issued strong warnings about ERC scams and has a moratorium on processing new claims due to rampant fraudulent activity. A legitimate CPA or tax attorney is the only safe route. 3. Understand the Limitations: The ERC is a complex tax matter. While grocery stores and retailers were often deemed essential, the rules for qualification are strict. Your role as an employee is generally to provide accurate wage documentation (W-2s) to a tax expert, not to file the claim yourself.

Navigating DG’s Internal Support and Payroll Systems

The Dollar General Employee Response Center is the gateway to several internal systems that employees use daily. Understanding these connections can save significant time and frustration.

The Role of the ERC in W-2 Retrieval and Payroll

For former employees, the process of obtaining past W-2s is a common challenge, especially around tax season. The ERC is directly responsible for facilitating this access. * Former Employee W-2 Access: If you no longer have access to the DGme portal or other internal systems, the ERC will verify your identity and coordinate the delivery of your W-2s, either electronically or by mail. This is a crucial step for any tax filing, including those related to the federal ERC. * Paycheck/Payroll Issues: For current employees, any discrepancies in paychecks, direct deposit issues, or questions about deductions should be escalated to the ERC after speaking with a store manager. They handle the back-end payroll support.

Key Entities and Departments Related to the ERC

The ERC acts as a central switchboard, connecting employees to specialized departments:

• Human Resources (HR): Handles hiring, benefits, and workplace policy enforcement.
• Employment Practice & Dispute Resolution: Manages formal complaints and investigations related to discrimination or policy violations.
• Store Facilities Maintenance: A separate contact (866-300-0004) is available for facility issues, but the ERC can often direct you there for general store supply or maintenance inquiries.
• DGme Portal: The online employee portal where many self-service tasks, like viewing pay stubs and W-2s, are normally handled. The ERC assists when access to this portal is lost.

In summary, whether you are seeking the phone number for the Dollar General Employee Response Center (1-888-237-4114) for a simple W-2 request or navigating the complexities of the federal Employee Retention Credit, the ERC is the essential first step to accessing your employment records and getting the information you need. Always prioritize calling the official number and consulting a certified tax professional for any federal tax credit inquiries to avoid widespread scams.