7 Essential Dollar General Human Resources Phone Numbers & Contact Methods For 2025

Finding the correct contact information for Dollar General’s Human Resources department can be challenging, as the company directs most inquiries through its internal employee portal (DGme) or specialized hotlines. As of December 2025, contacting DG HR requires navigating a system designed to handle a high volume of specific requests, but having the direct numbers for the right department—whether it’s for payroll, benefits, or general HR issues—will save you significant time and frustration.

This comprehensive guide provides a definitive list of the most current and essential Dollar General HR phone numbers and contact methods for both current and former employees, ensuring you connect directly with the correct internal team, from the Benefits Service Center to the Corporate Store Support Center.

Definitive List of Dollar General HR and Employee Hotline Phone Numbers (2025)

Dollar General utilizes a tiered system for employee support, meaning different issues are handled by different departments. Calling the general HR number for a benefits question, for instance, will likely result in a transfer. Use the list below to call the specialized department that corresponds to your specific need.

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• DG HR Shared Services Hotline (General HR Inquiries): 1-855-ASK-DGHR (1-855-275-3447)
• Alternative General HR Contact: 1-877-463-1553
• Benefits Service Center: 1-844-861-0002
• 401(k) Plan (Voya): 1-877-269-8758
• Payroll Department (Corporate/General): 1-615-855-4000
• Whistleblower Hotline (Ethics/Compliance): 1-800-334-9338
• Corporate Headquarters (Store Support Center): 1-615-855-4000

When to Use the HR Shared Services Hotline (1-855-ASK-DGHR)

The primary DG HR Shared Services Hotline is the best starting point for most general employment questions. This team is typically equipped to handle common inquiries that do not require specialized knowledge from the Benefits or Payroll departments. This number is essential for:

• Questions about company policies and procedures.
• Inquiries regarding leave of absence (LOA) status.
• Reporting non-critical workplace issues.
• Assistance with the DGme employee portal login or functions.
• General questions for current employees and former employees regarding their employment file.

For former employees, this line can often direct you on how to obtain copies of past documents, such as W-2 forms or employment records, though W-2s are typically handled through a separate payroll or third-party service like ADP.

Navigating Specialized Employee Support: Benefits and Payroll

Two of the most common reasons employees need to contact HR are related to their compensation and their healthcare coverage. Dollar General wisely separates these functions into specialized departments to ensure faster, more accurate service.

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Dollar General Benefits Service Center

If your question is about health insurance, dental, vision, or life insurance, you need to contact the Benefits Service Center directly at 1-844-861-0002. They operate during standard business hours (typically 8 a.m. to 5 p.m. CST, Monday through Friday) and can provide detailed information on:

• Health plan enrollment and eligibility.
• Coverage details, deductibles, and co-pays.
• Qualifying life events (QLEs) like marriage, birth, or loss of coverage.
• Flexible Spending Accounts (FSAs) or Health Savings Accounts (HSAs).

For retirement-related queries, specifically the Dollar General 401(k) Savings and Retirement Plan, which is administered by Voya Financial, you should call the dedicated Voya hotline at 1-877-269-8758.

Payroll and Compensation Inquiries

Questions about your paycheck, direct deposit, or W-2 forms are handled by the Payroll Department. The general corporate number, 1-615-855-4000, can often connect you to the correct internal payroll extension. It is important to have your employee ID number ready when calling about pay issues.

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Common payroll concerns include:

• Missing or late paychecks.
• Discrepancies in hours worked or overtime pay.
• Requesting copies of pay stubs or W-2s for tax purposes.
• Changes to direct deposit information or tax withholdings.

If you are a current employee, the fastest way to check your pay stubs and W-2 information is always through the official DGme employee portal, which provides secure, 24/7 access to your personal compensation data.

Alternative Contact Methods and Employment Verification

While phone numbers are the fastest method for most inquiries, there are situations where a written record or a third-party verification is required. Dollar General maintains a physical headquarters and a specific, automated process for employment verification.

Official Corporate Mailing Address (Store Support Center)

For official correspondence, formal complaints, or sending certified mail that requires a paper trail for the Human Resources department, you should address your letter to the Dollar General Store Support Center. This is the company’s corporate headquarters and the main hub for all administrative functions, including HR leadership.

Dollar General Corporation (HR Department)
100 Mission Ridge
Goodlettsville, TN 37072, USA

It is advisable to include a clear subject line (e.g., "ATTN: Human Resources - Formal Inquiry Regarding [Your Issue]") and your full name, employee ID (if applicable), and a reliable return mailing address or phone number.

The Employment Verification Process for Third Parties

If you are a third party—such as a mortgage lender, a background check company, or a prospective landlord—seeking to verify a current or former Dollar General employee’s employment or income, you should not call the general HR hotline. Dollar General, like many large corporations, outsources this process to secure, automated third-party verification services.

This automated system ensures compliance, speed, and accuracy for all requests. Companies like Truework or Truv often manage this data, allowing verifiers to submit requests online and receive a rapid response without tying up the internal HR staff.

Action for Verifiers: Contact the employee and request they initiate the verification process through the appropriate third-party service, or use the automated service directly. The HR Shared Services team is not set up to manually handle these requests for third parties.

Why There Is No Public DG HR Email Address

A common frustration for employees is the apparent lack of a public, general HR email address. This is a deliberate strategy by large companies to manage the volume of inquiries and ensure that critical issues are routed through the correct, trackable channels (the phone hotlines or the internal DGme system).

If you are a current employee, your primary online contact method is the DGme Portal. This portal allows you to update personal information, access benefits documents, view pay stubs, and often submit HR-related tickets or forms directly to the correct department within a secure environment. For any sensitive or complex matter, the phone hotlines remain the most reliable way to speak to a live Human Resources representative.