Advance Auto Parts HR Phone Number: 5 Essential Contacts For Employees & Former Staff In 2025

Navigating the Human Resources (HR) landscape at a major retailer like Advance Auto Parts requires having the most direct and up-to-date contact information. As of December 2025, the primary point of contact for most general HR inquiries, including application issues and employee questions, remains the dedicated Advance Auto Parts HR Support Center.

This comprehensive guide cuts through the confusion to provide the exact phone numbers and contact methods for current and former Advance Auto Parts team members, covering everything from the general HR line to specific contacts for 401(k) plans, employment verification, and W2 forms. We also include recent updates from 2024 and 2025 to ensure the information is fresh and relevant to the company’s evolving structure.

Advance Auto Parts Key Human Resources Contact Directory (2025)

The following table provides the most critical direct contact numbers and resources for current and former Advance Auto Parts employees (Team Members). Always have your Employee ID or Social Security Number ready before calling to expedite the process.

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• Company Name: Advance Auto Parts, Inc. (AAP)
• Headquarters Location: Raleigh, North Carolina
• Chief Human Resources Officer: Kristen Soler, Executive Vice President, Chief Human Resources Officer
• Corporate Mailing Address (Store Support Center): 4200 Six Forks Road, Raleigh, NC 27609

Essential HR Phone Numbers & Digital Contacts

Diving Deeper: Navigating Advance Auto Parts Employee Benefits and Payroll

The HR Support Center phone number (1-800-380-4681) is the gateway for many inquiries, but specific issues related to compensation, benefits, and retirement often require a more direct route or online self-service. Understanding these distinctions saves time and ensures your request is handled by the correct department.

The Advance Auto Parts 401(k) and Retirement Services

Advance Auto Parts offers a comprehensive 401(k) plan with a company match as part of its financial benefits package. For any detailed questions about this plan, the most effective contact is the plan administrator, Fidelity, at their dedicated phone number: 800-835-5095. This number is essential for managing your investment elections, initiating rollovers, requesting distributions, or understanding vesting schedules. For retirees, the company's evolving healthcare landscape, including changes in Medicare Advantage plans, is a key area of focus in 2024 and 2025.

Accessing W2s, Pay Stubs, and Tax Documents

In the modern corporate environment, most payroll and tax documents are managed digitally. Advance Auto Parts utilizes robust platforms like Okta and Workday for its Team Member Self-Service portal. Current employees use this portal to view their current and historical pay stubs, update personal information, manage benefits enrollment, and download their W2 forms at the end of the year. Former employees should attempt to access the same portal first, as access is often maintained for a period after separation for tax document retrieval. If portal access has been revoked, the General HR Support Center (1-800-380-4681) is the next step to request a physical copy or new login credentials.

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Key HR Updates and Context for 2024 & 2025

To provide a truly fresh and unique perspective, it's important to frame the HR contact information within the context of recent company developments. The years 2024 and 2025 have been periods of significant strategic change for Advance Auto Parts, which impacts the HR department and its support functions.

Strategic Shifts and Workforce Changes

Advance Auto Parts has been implementing a new three-year financial plan, which included strategic decisions like store closures and job cuts announced in 2024. These structural changes mean the HR department is actively managing a high volume of inquiries related to severance packages, final pay, COBRA benefits, and job transitions. Team members affected by these shifts should prioritize contacting the HR Support Center (1-800-380-4681) or their local HR representative for specific, personalized assistance.

Health and Wellness Initiatives

The company continues to emphasize a comprehensive health and wellness benefits program for its Team Members. This includes standard health insurance, but also voluntary benefits like Aflac Group Accident, Critical Illness, and Hospital Indemnity insurance plans. These plans often offer benefits for utilizing wellness and health screening tests, a detail current employees should be aware of when navigating their benefits package. Questions about enrollment, coverage, or claims for these specific plans should first be directed to the benefits section of the Okta/Workday portal, or the general HR line if the vendor contact information is not immediately available.

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Employment Verification for Third Parties

If you are a third party—such as a mortgage lender, background check company, or leasing agent—seeking to verify the employment or income of a current or former Advance Auto Parts employee, you should not call the general HR phone number. Large companies like AAP use automated, secure systems to handle these requests efficiently and legally.

The current verification process is handled through third-party services like Truv and Truework. These platforms allow verifiers to submit a request online, which is then automatically processed using payroll data, providing a quick and cost-effective solution. This automated system ensures employee privacy while providing necessary verification for employment, salary, and loan applications.

Summary of Actionable HR Contact Points

Whether you are a new applicant, a current store manager, or a former corporate staff member, having the right contact number is crucial. The primary Advance Auto Parts Human Resources phone number is 1-800-380-4681, which should be your first call for most general inquiries. However, remember to use the dedicated line for your 401(k) and rely on the Okta/Workday portal for all digital documents. Keeping this guide handy will ensure you connect with the right department quickly and efficiently in 2025.