The Ultimate Guide To Dollar General Human Resources Phone Numbers And Employee Support (2025 Update)

Navigating the corporate structure of a major retailer like Dollar General to find the right Human Resources (HR) contact can be a challenge, but having the direct line is essential for resolving critical employment issues. As of December 2025, the primary and most current contact number for Dollar General's HR Shared Services, often referred to as DGHR, is 1-855-ASK-DGHR (1-855-275-3447). This comprehensive guide provides every essential phone number, portal, and contact method for current employees, former staff, and third-party verification agencies seeking information on payroll, benefits, W-2s, and more, ensuring you connect with the right department quickly and efficiently.

The Dollar General HR department, known internally as HR Shared Services, manages a vast array of employee concerns across its thousands of stores and distribution centers. Whether you are a current employee needing clarity on a recent paycheck, a former staff member requesting W-2 documentation, or someone needing to report a workplace issue, understanding the different contact points will save you significant time. The central HR line is your starting point, but specialized departments handle specific issues like benefits administration and payroll processing, each with its own direct number for faster resolution.

The Essential List of Dollar General HR and Employee Contact Numbers

To streamline your inquiry, Dollar General has established several specialized hotlines and service centers. Using the correct number for your specific issue will ensure your call is routed to the expert best equipped to help you. Here is the definitive list of key contact numbers for all Dollar General employee-related services:

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• Primary HR Shared Services (DGHR) Phone Number: 1-855-ASK-DGHR (1-855-275-3447)
• Benefits Service Center: 1-844-861-0002
• Payroll Services/Alternative HR Line: 1-877-463-1553 or 1-615-855-4000 (Corporate Switchboard)
• Whistleblower/Ethics Hotline: 1-800-334-9338
• 401(k) Plan (Voya) Support: 1-877-269-8758
• Risk Management/Workers’ Compensation: 24-hour reporting line (number typically provided by store management or on internal posters)

The 1-855-ASK-DGHR line is the main point of contact for general inquiries, policy questions, and disciplinary matters. If your concern is specifically about health insurance, retirement contributions, or pay discrepancies, utilizing the direct, specialized numbers listed above is highly recommended. Always have your Employee ID (EID) ready when calling any of these support lines.

How to Access the DGME Employee Portal for Self-Service

Before calling HR, many issues can be resolved instantly through the DGME (Dollar General Market Employee) portal. The DGME portal is the primary self-service hub for all employees and is often the fastest way to access personal employment information.

• DGME Portal Login URL: https://websso.dolgen.net/ssoa/default.aspx?siteid=72
• What You Can Do on DGME:
  • View and print pay stubs and pay history.
  • Access and download W-2 forms for tax filing.
  • Update personal contact information.
  • Review and enroll in benefits (during open enrollment).
  • Access company news and training materials.

Current employees should use their Employee ID (EID) and password to log in. Former employees may need to use an alumni-specific link or register a new account to access past pay stubs and W-2s, especially if the system has been updated since their departure. Always check the official DGME site first for alumni access instructions.

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Addressing Specific Employee Needs: Payroll, Benefits, and W-2s

Understanding which department handles which issue is key to a successful call. HR Shared Services is designed for broad policy and employee relations matters, while other centers handle transactional data.

Payroll and W-2 Inquiries

Payroll questions—such as missing hours, incorrect deductions, or direct deposit issues—are highly time-sensitive. While the main DGHR line can assist, the alternative HR/Payroll line (1-877-463-1553) may offer a more direct route to the payroll processing team. For W-2 forms, current employees should first attempt to retrieve them via the DGME Pay Stub Portal. If you are a former employee and cannot access the portal, you will need to contact one of the dedicated HR/Payroll lines to request that the W-2 be mailed to your current address.

Benefits Administration and Enrollment

The Dollar General Benefits Service Center (1-844-861-0002) is the only contact point for detailed questions about medical, dental, vision, life insurance, and other voluntary benefits. This number is essential for:

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• Understanding coverage details and deductibles.
• Reporting a qualifying life event (e.g., marriage, birth, loss of coverage).
• Enrolling in or making changes to your health plans during open enrollment.

For 401(k) retirement plan questions, the plan is typically administered by a third-party provider like Voya, and their direct support number (1-877-269-8758) should be used.

Reporting Workplace Issues and Ethics Concerns

If you need to report serious concerns such as unethical behavior, policy violations, harassment, or safety issues that your local management has failed to address, the Dollar General Whistleblower Hotline (1-800-334-9338) is the appropriate resource. This line is typically managed by a third party to ensure anonymity and impartiality. This is separate from the main DGHR line and should be used specifically for sensitive, high-level reporting.

Contact Information for Former Employees and Third-Party Verification

Former Dollar General employees often need to contact HR for two primary reasons: W-2 forms and employment verification.

Employment Verification: Dollar General, like many large corporations, typically uses a third-party service for employment and income verification to speed up loan applications, background checks, and new job applications. While the company does not publicly list a direct verification phone number, the standard procedure is to direct the verifying agency (lender, potential employer) to the corporate HR/Payroll department or to a specialized verification vendor, which can be confirmed by calling the main HR line (1-855-ASK-DGHR).

Former Employee W-2 Access: As mentioned, the DGME portal has an alumni or former employee section for accessing past pay stubs and W-2s. If you are locked out or the portal is inaccessible, call the Payroll Services line (1-877-463-1553) to request a physical copy be mailed to you. Be prepared to provide your name, former EID (if remembered), Social Security Number, and the dates of your employment.

Corporate Headquarters and Mailing Address

For official correspondence, legal documents, or formal written complaints, you may need the corporate mailing address for the Human Resources department:

• Dollar General Corporate Headquarters Address:

  Dollar General Corporation
  100 Mission Ridge
  Goodlettsville, TN 37072

• Corporate Phone Number (Main Switchboard): 1-615-855-4000

While this number can connect you to the HR department, it is primarily the main corporate switchboard and is less direct than using the 1-855-ASK-DGHR line for employee-specific inquiries.